1-Hour Fast Response - Our Service, Your Assurance

Time: 2025-07-23 16:01

On the morning of May 29, 2022, a routine inspection in Lhasa, Tibet

On the morning of May 26, 2022, a routine inspection in Ningde, Fujian

2022.5.26 morning, routine maintenance in Wuwei, Anhui

2022.6.18 afternoon, routine inspection and oil seal maintenance in Xiangxi Tujia and Miao Autonomous Prefecture

2022.6.25 afternoon, routine inspection in Macheng, Hubei

2022.7.1 morning, routine inspection in Xuzhou, Jiangsu

2022.7.1 afternoon, routine inspection in Xinyang, Henan

On the morning of July 5, 2022, routine inspection in Heshan, Jiangmen, Guangdong

Inspection time: Routine inspection every two months

Inspection purpose:

Prevent breaker failures, ensure the normal operation of the breaker, and extend the service life of the breaker;

Timely discover and eliminate potential faults, improve work efficiency, and reduce customers' usage costs;

Prevent failures in advance, reduce service attendance, reduce service costs, and reduce claim costs

In a WeChat group called "Beilite Service", the lurker Xiaobei saw the photo feedback from all over the country on the routine inspections and maintenance every two months, and felt a little proud: It has to be Beilite!

As a spare part for excavators, breaker hammers have a wide sales range and scattered usage scenarios, and the maintenance and repair time and cost are relatively high. Based on this pain point, 20 years ago, with the sale of the first breaker hammer, Beilite began to plan to build a national service network. To date, there are Beilite service outlets in 23 provinces, 5 autonomous regions, 2 special administrative regions, and 4 municipalities across the country, and the six one guidelines have been formulated:

15 Minutes: Respond with a solution plan within 15 minutes.
1 Hour: Service personnel depart with necessary parts within 1 hour.
1 Day: General faults resolved within 1 day.
One-on-One: Guide and train operators for proper operation to reduce failures.
One Time: Resolve faults thoroughly in a single visit, leaving no hidden risks.
One Inspection: After fault resolution, conduct a comprehensive inspection of the entire machine.

At the same time, in order to facilitate the management and control of service outlets and continuously optimize the user service experience, Beilite has deployed offline flagship stores across the country. On July 18, the sixth store in Zhejiang, Hangzhou Beilite Machinery Co., Ltd., grandly opened.

This advantage can be seen during the epidemic: due to the impact of the epidemic, the after-sales services of most brands could not be implemented in time due to spatial factors and other issues such as the epidemic policies of various provinces and cities.

However, Beilite, which has spent 20 years weaving a service network, can still perform routine inspections, maintenance, and repairs in accordance with local epidemic prevention and control regulations, giving consumers who purchase Beilite breakers peace of mind.

It can be said that setting up service outlets nationwide is a forward-looking strategic plan, but Xiaobei, who has worked at Beilite for 13 years, would like to say, If you come into contact with Beilite, you will find that what we have been doing has only one starting point: to be responsible for consumers.

Use quality to expand the scale of the enterprise, and build a moat for the enterprise with service. The combination of high quality and excellent service has made Beilite what it is today.

Back to the beginning, behind every photo, there is actually a mark called "Persist in Excellent Service," and this mark has been engraved by the Beilite people for twenty years and has long been engraved into the Beilite brand DNA.

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